Security, privacy, and reliability — documented.
Everything your security and procurement teams need to evaluate Sentrize: our controls, our commitments, and who to talk to.
Compliance
Certified information security management governing how we handle and protect client data.
Independently audited controls for security, availability, and confidentiality.
Certified quality management for consistent, repeatable engineering and delivery.
Data handling, processing, and retention aligned with EU data protection law.
Data protection
Our Privacy Policy describes what we collect and why. For client engagements we act as a data processor under a Data Processing Agreement (DPA) with Standard Contractual Clauses for international transfers. Our current subprocessor list and a DPA template are available on request.
Requests: privacy@sentrize.com
Vulnerability disclosure
If you believe you've found a security vulnerability in a Sentrize product or service, report it to security@sentrize.com with reproduction steps. We acknowledge reports within 2 business days, keep you informed while we investigate, and will not pursue action against good-faith research that respects user privacy and avoids service disruption.
Availability
Managed services carry a 99.99% uptime commitment with severity-based response targets — see the SLA Policy and the service status page.